Frequently Asked Questions
Why should I buy from Essential Seating, other companies on the Internet are cheaper?
Great question! Essential Seating builds a high-quality long-lasting booth using yellow pine as our main structural component. Our booths will last years and years – of course the vinyl on the seats will wear out from use but the frame will last many years!
We know that some of our competitors make their frames out of plywood and particle board, we can tell by looking at the shipping weight of their products – Essential Seating booths are heavier because there is ‘real wood’ inside!
Do you sell to retail / residential customers?
The vast majority of the customers for our standard products are sold to the hospitality industry, restaurants, bars and hotels. If someone wants to buy a booth for their home the best suggestion is to call one of our in-house designers.
What are your payment terms?
Provide answers to common questions your audience might have. It can help reduce customer support inquiries and improve their overall experience.
What are your payment terms?
Just like other furniture manufacturers we collect all the monies owed before the products leaves our production facility.
Can I cancel my order once it has been placed?
Yes, as long as production has not begun. Keep in mind most of our products are custom made to suit the customers needs, there is guarantee we could sell to someone else custom product we made for you! Depending on when the order is cancelled a restocking or cost incurred fee may be charged.
Do you have designers on staff?
Yes! We have several designers who combined will deliver seating solutions to hundreds of restaurants this year. Feel free to call and speak with a designer regarding your needs. There is no consultation fee.
I can’t find exactly what I am looking for on your website, what should I do?
Please call us, we are always happy to help you find what you need!
Do you have a minimum order number – in pieces or dollars?
Yes, our minimum order is $1250, it doesn’t make financial sense to process orders for less.
Do you ship across the USA?
Yes, we have shipped across the USA, to Canada and the Caribbean!
How long after I place my order will it be delivered?
If it is a quick ship booth it should ship within 8-10 business days. If it is a completely unique design – 6-8 weeks.
What should I do when my order arrives?
It is REALLY important that you look at every piece to make sure there is no shipping damage. If you sign the receipt for the trucking company and then later start finding damage there is no way to hold them accountable for compensation. Note any damages on the Bill of Lading the freight company will ask you to sign.
Couldn't find your answer?
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